Coronavirus (COVID-19) Store Update
Please note that our Trade shop will remain open during the lockdown. Under the government guidelines we are classified as essential retail (garden supplies/hardware tools).
However, we are strictly enforcing the Covid-19 guidelines, which means that we are only able to serve ONE person at a time at the indoor shop area and must remain 2m apart from members of staff where possible.
You must sanitise your hands before entry and masks MUST be worn at all times when you enter this indoor area. If you are uncomfortable or unable to wear a mask, you MUST wear a face shield.
We are unable to allow customers to try on clothing or boots as we are not set up to disinfect the items if they do not fit.
All our staff in the shop area will be wearing masks or face shields. All surfaces are washed down with disinfectant after every customer and we have strict protocols for staff to wash their hands frequently as well as daily temperature checks.
We appreciate your patience and custom at this difficult time.
Couriers - Latest Update
Currently our couriers are experiencing delays across their network so it’s taking longer than usual for deliveries to reach our customers. Please allow 3-5 working days for your order to arrive before contacting customer services.
If you have any questions please don’t hesitate to get in touch.
Northern Arb Supplies Team